RETURN & REFUND POLICY
Last Updated: June 2026
At Zourier, we strive to deliver high quality products to every customer. Please read our return and refund policy carefully before placing your order.
1. No Return Policy
We do not accept returns based on change of mind, personal preference, or any reason other than those stated below. All sales are considered final once the order is delivered.
2. Replacement Policy
A free replacement will be arranged under the following conditions only:
- You received a wrong item (different from what you ordered)
- You received a damaged or defective item
- You received an incomplete order (missing items)
3. How to Claim a Replacement
To be eligible for a replacement, you must:
- Report the issue within 48 hours of delivery
- Provide a clear unboxing video showing the fault or wrong item
- Contact us via WhatsApp or email with full order details and video proof
Claims submitted after 48 hours or without video proof will not be accepted under any circumstances.
4. Non-Eligible Claims
The following situations are not eligible for replacement or refund:
- Change of mind or personal dislike of the product
- Minor color or size variations due to screen display differences
- Damage caused by the customer after delivery
- Claims submitted after 48 hours of delivery
- Claims without video proof
5. Refunds
We do not offer cash refunds. In case of a valid claim, a replacement product will be dispatched at no additional cost.
6. Cancellations
Orders can only be cancelled before dispatch. Once dispatched, cancellation is not possible. If a delivered order is refused by the customer, a cancellation/return fee will be charged and deducted accordingly.
7. Contact Us
📧 support@zourier.com
📱 WhatsApp: +92-327-3843521
