Shipping Policy

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FREE SHIPPING WITHIN 2-5 DAYS WE DONATE 10% OF EVERY ORDER TO CHARITY! SUBSCRIBE TO OUR NEWSLETTER TO GET UPDATES FREE SHIPPING WITHIN 2-5 DAYS WE DONATE 10% OF EVERY ORDER TO CHARITY! SUBSCRIBE TO OUR NEWSLETTER TO GET UPDATES FREE SHIPPING WITHIN 2-5 DAYS WE DONATE 10% OF EVERY ORDER TO CHARITY! SUBSCRIBE TO OUR NEWSLETTER TO GET UPDATES FREE SHIPPING WITHIN 2-5 DAYS WE DONATE 10% OF EVERY ORDER TO CHARITY! SUBSCRIBE TO OUR NEWSLETTER TO GET UPDATES FREE SHIPPING WITHIN 2-5 DAYS WE DONATE 10% OF EVERY ORDER TO CHARITY! SUBSCRIBE TO OUR NEWSLETTER TO GET UPDATES FREE SHIPPING WITHIN 2-5 DAYS WE DONATE 10% OF EVERY ORDER TO CHARITY! SUBSCRIBE TO OUR NEWSLETTER TO GET UPDATES FREE SHIPPING WITHIN 2-5 DAYS WE DONATE 10% OF EVERY ORDER TO CHARITY! SUBSCRIBE TO OUR NEWSLETTER TO GET UPDATES FREE SHIPPING WITHIN 2-5 DAYS WE DONATE 10% OF EVERY ORDER TO CHARITY! SUBSCRIBE TO OUR NEWSLETTER TO GET UPDATES FREE SHIPPING WITHIN 2-5 DAYS WE DONATE 10% OF EVERY ORDER TO CHARITY! SUBSCRIBE TO OUR NEWSLETTER TO GET UPDATES FREE SHIPPING WITHIN 2-5 DAYS WE DONATE 10% OF EVERY ORDER TO CHARITY! SUBSCRIBE TO OUR NEWSLETTER TO GET UPDATES

SHIPPING POLICY

Last Updated: June 2026

1. Delivery Area
We currently deliver all across Pakistan. We do not offer international shipping at this time.

2. Delivery Timeframe
All orders are delivered within 2-5 working days from the date of order confirmation. Delivery times may vary slightly depending on your city, courier availability, and public holidays.

3. Order Processing
Orders are processed within 24 hours of placement. You will receive your tracking details via email once your order has been dispatched. Please check your inbox and spam folder.

4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you confirm your order.

5. Cash on Delivery
We offer Cash on Delivery (COD) as our only payment method. Payment is collected by the courier at the time of delivery. Please ensure the exact amount is ready to avoid any inconvenience.

6. Failed Deliveries
If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the order, the courier may reattempt delivery. Repeated failed deliveries or order refusals may result in a cancellation fee being charged.

7. Order Tracking
Tracking details will be sent to your registered email address once your order is dispatched. For further assistance, contact us on WhatsApp or email.

8. Delays
While we make every effort to deliver within the stated timeframe, Zourier is not responsible for delays caused by courier companies, natural disasters, strikes, or other circumstances beyond our control.

9. Contact Us
📧 support@zourier.com
📱 WhatsApp: +92-327-3843521

FREQUENTLY ASKED QUESTIONS

Everything You Need to Know About Shopping at Zourier

How long does delivery take?

We deliver all across Pakistan within 2-5 working days. Delivery time may vary slightly depending on your city and courier availability.

Is Cash on Delivery available?

Yes! Cash on Delivery (COD) is the only payment method we offer. No advance payment, no online transfer — simply pay when your order arrives at your door.

Do you accept returns?

We do not accept returns. However, if you receive a wrong, damaged, or defective item, contact us within 48 hours of delivery with a clear unboxing video as proof and we will arrange a free replacement for you.

How do I report a wrong or damaged item?

Contact us within 48 hours of receiving your order via WhatsApp or email with a video clearly showing the issue. Claims submitted after 48 hours or without video proof unfortunately cannot be processed.

Can I cancel my order?

Orders can only be cancelled before dispatch. Once your order has been shipped, cancellation is not possible. We recommend confirming your order details carefully before placing.

How do I track my order?

Once your order is dispatched, you will receive your tracking details via email. Please check your inbox and spam folder. You can also reach out to us on WhatsApp for a manual update.

How do I contact customer support?

📧 Email: support@zourier.com
📱 WhatsApp: +923273843521

Our team is available 7 days a week to assist you.

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